FAQs

How long do I have to wait to receive my order?

We bake cookies to order for you to receive the freshest cookies possible! Please allow 3 - 5 days for your order to be delivered.

Are there any areas that you do not deliver to?

Do note that we do not deliver to Tuas, Sentosa, Jurong Island, airports, hospitals, healthcare facilities, off island or any restricted areas.

We also do not deliver to areas affected by road closure (i.e. during F1, NDP). 

Do you do delivery to restaurants and hotels?

Yes, we do. Do inform us of your reservation details (name and contact number) to ensure smooth delivery and for deliveries to hotels, we would require someone to meet the delivery driver at the hotel lobby to receive the order.

*Staff/Concierge must be aware of the delivery and be open during the delivery time slot chosen if the recipient would not be present to receive the delivery.

Are your bakes halal?

We are not a halal-certified bakery.

Are vegan or gluten-free options available?

No. We currently do not offer any vegan or gluten-free options. We hope to offer these options in the future!

What if I have a nut allergy?

Our current bakes do not contain any nuts.

However, do note that our kitchen handle nuts. As such, we would advise against serving any of our bakes to individuals who have very bad nut allergies as we are unable to guarantee 100% nut-free bakes.

I can't make it in time to receive my delivery. What should I do?

If there is no one present to receive the order, a 5-minute waiting period will apply. After this period, the driver may leave the items at a safe location in front of the door, such as a door handle or a cabinet, if there is one.

If the driver is unable to leave it at a safe location after this period, the order will return to the kitchen and may only be collected during operating hours. Same-day re-delivery are not available and subsequent re-deliveries will be subject to a surcharge of $7.